Information

Contact Me

If you are interested in purchasing my artwork, I strongly encourage you to contact me first.  Please provide me with the name(s) of the artwork of interest, your name and phone number and any questions that you have regarding my artwork by emailing me at:  mittelrl@gmail.com.  I will get back to you as soon as possible.

If you are interested in exhibiting or renting my artwork for your venue, please contact me at the same email address and leave me your name and phone number.


Advantages to Contacting Me Before Purchasing My Artwork

  • I can answer your questions regarding my artwork.
  • I can provide additional or interesting information regarding my artwork to which I am privy.
  • You get to communicate directly with me before you decide to purchase my artwork. 
  • I can share additional photos of the artwork being held by me, hung on a wall, or next to common items for size and scale reference.
  • If you are able and willing, we could arrange a personal pick up time and date or schedule your opportunity to see my artwork in person before you decide to pay with credit card or cash and take it home with you.  (Sorry, I will only accept a credit card or cash payment.)
  • Lastly I get the pleasure of talking to the person(s) who wish to ‘adopt’ my artwork and provide a new home for it.

Shipping and Insurance

  • With the variety of artwork sizes, thicknesses, and weights with and without frames that I have created, all shipping containers will be custom fit to create a protective and safe traveling environment for your purchased artwork. 
  • You will need to pay the cost of UPS shipping which includes the cost of insurance, and signature verification. 
  • I will be as expeditious as possible in processing your order.  Please be patient as the shipment arrival could be between 5 to 14 days from the day the order is placed depending on how long it takes me to make the shipping container, how far it must travel, and other unforeseen circumstances. 
  • I will notify you as to when I dropped off the container at the local UPS Center and provide you with their tentative delivery date and tracking number.
  • Shipping prices are based on my previous experiences with shipping my artwork and the weight of the shipment.  Due to variations of container dimensions and traveling distance, my shipping calculations may be slightly off. 
  • If I underestimated the cost of shipping, that cost is on me.  However, if I charged too much, I will send you a refund check.  Fair enough?

Returns and Refunds

Please carefully unpack the artwork and retain all packaging materials until you have decided that you are happy with your purchase.

From the time that you receive my artwork, you have seven (7) days to decide whether to keep the artwork or return the artwork in its original condition for a refund. 

Please do not ship the artwork before contacting me first.

The returning undamaged artwork must be shipped back to me within four (4) business days after confirming with me that the artwork will be returned. 

You will be responsible for paying for return shipping costsRefund payment will only be for the artwork. Shipping costs are non-refundable.  Please insure the artwork and inform me of the tracking number.   Upon the safe return of the artwork a refund either as credit to your credit card or business check will be issued.

Failure to meet the above deadlines may jeopardize your eligibility for a refund.


Artwork Damaged in Shipment

Regardless of my best efforts of protecting the artwork in the container, the possibility of transit damage always exists.  If the artwork arrives damaged, please take photographs of the damage to the container and artwork and send them to me.  Communicate with me about the extent of the damage to the artwork and what you would like to happen in lieu of the damage. 

Having insured the artwork, I will contact the shipping company and file a claim.  You will need to decide if you prefer to return the artwork to me to repair or to receive a refund or wait to see if there is any compensation that is issued to me that I can forward to you.  Should you wish to wait, we will need to agree on an interim possession period of the artwork while we wait for resolution on the damage claim.